Concierge & Support
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Help Center
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Access is by referral and review. Submit a request through the form below and a concierge will reach out to verify your profile. Most decisions are made within 72 hours.
Initiate unlocks the community and city meets. Apex adds priority event access, track days, and partner rates. Obsidian is fully bespoke — private routes, closed-door reveals, and a dedicated concierge.
Membership is billed annually in AED. You may pause once per year for up to 90 days with no penalty — your tier and standing are preserved while paused.
Yes. Supercar, Moto, Karting, Offroad, and Community are not exclusive. Your home tribe simply sets your default feed and meet invitations.
Apex and Obsidian members may bring one verified guest to most open meets. Closed reveals and track days are members-only for insurance reasons.
Routes are re-timed, never cancelled lightly. You will be notified in-app at least four hours ahead, and Obsidian members receive a personal call.
iOS 16+ and Android 12+. Universal links and app-to-app deep linking are enabled, so shared routes and invites open natively.
Use “Recover access” on the sign-in screen, or contact the concierge. Identity is re-verified against your membership record before a new device is trusted.
Reach Us
One desk. One inbox.
Every request reaches the same concierge team. Write to us directly and a member of the desk will respond, usually within the hour.
Email the conciergesupport@getapexmena.comConcierge
Still need a hand?
Send us the details and a member of the concierge desk will respond personally.