Concierge & Support

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Answers in seconds, a human in minutes. Search the help center, pick a channel, or send the concierge desk a note — whichever suits the moment.

Help Center

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  • Access is by referral and review. Submit a request through the form below and a concierge will reach out to verify your profile. Most decisions are made within 72 hours.

  • Initiate unlocks the community and city meets. Apex adds priority event access, track days, and partner rates. Obsidian is fully bespoke — private routes, closed-door reveals, and a dedicated concierge.

  • Membership is billed annually in AED. You may pause once per year for up to 90 days with no penalty — your tier and standing are preserved while paused.

  • Yes. Supercar, Moto, Karting, Offroad, and Community are not exclusive. Your home tribe simply sets your default feed and meet invitations.

  • Apex and Obsidian members may bring one verified guest to most open meets. Closed reveals and track days are members-only for insurance reasons.

  • Routes are re-timed, never cancelled lightly. You will be notified in-app at least four hours ahead, and Obsidian members receive a personal call.

  • iOS 16+ and Android 12+. Universal links and app-to-app deep linking are enabled, so shared routes and invites open natively.

  • Use “Recover access” on the sign-in screen, or contact the concierge. Identity is re-verified against your membership record before a new device is trusted.

Reach Us

One desk. One inbox.

Every request reaches the same concierge team. Write to us directly and a member of the desk will respond, usually within the hour.

Email the conciergesupport@getapexmena.com

Concierge

Still need a hand?

Send us the details and a member of the concierge desk will respond personally.